Frequently Asked Questions (FAQs) – Seline Fragrance

1. What products does Seline Fragrance offer?

We offer a wide range of fragrance and cleaning products, including reed diffusers, air fresheners, hand wash soaps, toilet cleaners, liquid soaps, car diffusers, car wash soaps, and home fragrance products.

2. Are your fragrances long-lasting?

Yes, our products are specially formulated to provide long-lasting freshness and premium fragrance performance for homes, offices, cars, and commercial spaces.

3. Do you offer wholesale or bulk purchase pricing?

Yes, we offer discounted prices for bulk purchases on selected products. Please contact us directly for wholesale inquiries and reseller opportunities.

4. How can I place an order?

You can place orders directly through our website, social media pages, or by contacting our customer support team.

5. Do you deliver nationwide?

Yes, Seline Fragrances delivers products across Nigeria. Delivery timelines may vary depending on your location.

6. How long does delivery take?

Delivery usually takes:

1–3 business days within Lagos
3–7 business days outside Lagos

Delivery times may vary during holidays or peak periods.

7. What payment methods do you accept?

We accept secure payments through bank transfer, debit cards, online payment gateways, and other approved payment methods available on our platform.

8. Can I return or exchange a product?

Yes, eligible products can be returned or exchanged according to our Return Policy. Items must be unused and returned within the approved return period.

9. What should I do if I receive a damaged or incorrect item?

Please contact us immediately within 48 hours of delivery with photos and your order details. Our team will assist you with a replacement or resolution.

10. Are your products safe for daily use?

Yes, our products are carefully formulated for safe and effective daily use when used according to instructions.

11. How do I use the reed diffuser?

Simply insert the reed sticks into the fragrance bottle and allow them to absorb the liquid. Flip the reeds occasionally to refresh the scent intensity.

12. How can I contact customer support?

You can reach us through:

Email: info@selinefragrance.com
Phone: +234 902 424 0844

Our support team is always ready to assist you.