Return Policy

At Seline Fragrance, customer satisfaction is important to us. We strive to provide high-quality products and ensure every order meets your expectations. Please read our Return Policy carefully before making a purchase.

1. Eligibility for Returns

Customers may request a return or exchange under the following conditions:

  • The product received is damaged, defective, or incorrect
  • The item is unused and in its original packaging
  • The return request is made within 3–7 days of receiving the order

Products that have been opened, used, altered, or damaged after delivery may not qualify for return or exchange.

2. Non-Returnable Items

The following items cannot be returned unless they arrived damaged or incorrect:

  • Opened fragrance products
  • Used hand wash or cleaning products
  • Customized or special-order items
  • Clearance or promotional sale items

3. Return Process

To initiate a return, customers should:

  1. Contact our customer support team
  2. Provide proof of purchase or order confirmation
  3. Share clear photos of the product (if damaged or incorrect)
  4. Wait for return approval instructions

Once approved, the product should be returned in its original condition and packaging.

4. Refund Policy

After inspection and approval of the returned product:

  • Refunds may be processed to the original payment method
  • Refund processing time may take 5–10 business days
  • Shipping or delivery fees are non-refundable unless the error was caused by Scent by Seline

5. Exchange Policy

Eligible products may be exchanged for:

  • The same product
  • A replacement item of equal value
  • Store credit where applicable

Exchanges are subject to product availability.

6. Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us immediately within 48 hours of delivery with supporting photos and order details so we can resolve the issue promptly.

7. Return Shipping

Customers may be responsible for return shipping costs unless:

  • The wrong product was sent
  • The item arrived damaged or defective
  • The error was caused by our team

We recommend using a trackable shipping method for all returns.

8. Contact Information

For all return, refund, or exchange inquiries, please contact:

Business Name: Seline Fragrances
Email: info@selinefragrance.com
Phone: +234 902 424 0844
Address: Adeba Road, Ibeju Lekki, Lagos, Nigeria